About Harvie Clinic
Office policies and more
Who We Are
Harvie Medical Clinic is a shared family practice offering high quality comprehensive primary medical care to the residents of qathet.
Our doctors—Drs. Danielle Marentette, Charles Van Zyl, Katayoun Bahadori and Martin Andreae—are dedicated to achieving the best possible health outcomes for their patients through a collaborative, patient-centered and evidence-based clinical approach. We include Nursing, Pharmacy, and Social Work specialists as part of the qathet Primary Care Network to enhance your care.
Office Policies
Booking Appointments
If you are an existing patient, you can call the clinic during office hours, Monday to Friday from 8:30 am to 4:00 pm, to book an appointment. Patients can call at 8:30 am for a same-day appointment with their family doctor. We are currently not accepting bookings by email, but patients can use the Pomelo patient portal to book select appointments online.
When phoning to book an appointment the receptionist may inquire about the reason for the appointment. This is to help us prepare and allocate appropriate time for your concern.
Appointment Reminders and Cancellations/No-Shows
The office is not responsible for reminding you about your appointment. If you need to cancel or reschedule your appointment, please give us 24 hours notice so we have time to schedule another patient needing to see the doctor. If you do not give 24-hour notice, a $50.00 no-show fee may apply, at the discretion of your doctor. If you arrive late for your appointment, we might ask you to reschedule as we try to stay on time and avoid unnecessary delays for patients.
Appointment Duration
Average office visits are 15 minutes long. Due to this time limit we might not be able to address all your concerns in one visit. We will manage the most urgent ones first and then schedule a follow-up appointment to address the remaining issues. We try our best to limit waiting room times as much as possible, but because a medical practice is unpredictable, there is a chance that you may have to wait to see the doctor. Remember that next time it may be you that needs a bit more time to sort out your medical concern.