Office Policies

Booking Appointments

If you are an existing patient, you can can call the clinic during office hours, Monday to Friday from 8:30 am to 4:30 pm, to book an appointment.  Patients can call at 8:30 for same day appointment with their family doctor or to be put on the walk in list to see the first available doctor. We are currently not accepting bookings by email or online. 

When phoning in to book an appointment the receptionist may inquire about the reason for the appointment. This is to help us prepare and allocate appropriate time for your concern.

Appointment Reminders and Cancellations/No-Shows

The office is not responsible for reminding you about your appointment. That remains your responsibility. If you need to cancel or reschedule your appointment, we ask that you give us 24 hours notice so we have time to schedule another patient needing to see the doctor. If you do not give 24 hour notice, a $50.00 no show fee may apply (at the discretion of your doctor). If you arrive late for your appointment we might ask you to reschedule as we try to stay on time and avoid unnecessary delays for patients.

Appointment Duration 

Average office visits are 15 minutes long. Due to this time limit we might not be able to address all your concerns in one visit. We will manage the most urgent ones first and then schedule a follow-up appointment to address the remaining issues. We try our best to limit waiting room times as much as possible but because a medical practice is unpredictable there is a chance that you may have to wait to see the doctor. Remember that next time it may be you that needs a bit more time to sort out your medical concern.

Prescription Refills

We no longer provide medication refills over the phone or by fax. Please see the announcement for more information about why this policy is being implemented.